By placing an order, You confirm that You have read, understood and accepted these following policies.
We accept the replacement on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). There is no need to return the damaged or defective item. Full replacement can be applied if the parcel is not delivered within our promised delivery time frame.
Several types of goods are exempt from being replaced. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Note: Our policy may last 15 days from the arrival date especially fragile products. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or replacement.
Additional items that cannot be replaced:
- Gift cards
- Downloadable software products
- Some health and personal care items
- To complete your replacement, kindly email us with the following information:
+ Photo of the shipping label;
+ Photo and/or video of the damaged or defective item.
REFUNDS (IF APPLICABLE)
You have 12 hours of the same day to cancel your order. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.
In case your refund request is approved, we will fully refund the product cost. The shipping fees are non-refundable as we has already shipped the item out.
If your refund request is approved, a credit will automatically be applied to your credit card or original method of payment. Kindly note that it can take 3 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (3-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
For defective or damaged products, please contact our support to arrange a refund or replacement. We won’t be responsible if the customers return packages on their own.
You can only cancel your order within 12 hours from purchasing time.
EXCHANGES (IF APPLICABLE)
If you need to exchange it for the same item, send us an email at [email protected] If your exchange request is approved, we ask that you are responsible for all shipping & tracking costs for exchanges.